Privacy Policy

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use Lumior.

1) Information We Collect

A. Information you provide

• Account details: name/username, email, phone number (if you provide it), age/date of birth (where required), and preferences you choose.
• Profile information: bio, photos, interests, and other profile fields you submit.
• Messages & content: messages you send and content you upload (if enabled).
• Support: information you provide when you contact us for help.

B. Information collected automatically

• Device and usage data: device type, browser type, IP address, pages viewed, timestamps, referral URLs, and error logs.
• Cookies: used for sessions, preferences, security, and analytics.

C. Camera, microphone, and media

If you use video chat or media features, your browser will request permission for camera and microphone. We do not access your camera or microphone unless you enable it and your browser permits it.

• Calls are not recorded by default. If recording is introduced later, we will clearly notify you and update this policy.
• Video/audio may be transmitted peer-to-peer and/or via relay services depending on network conditions.

D. Location data (optional)

If you enable location-based features, we may collect approximate location from IP address, or precise GPS location if you grant device permission. You can disable location permissions at any time in your browser/device settings.

2) How We Use Your Information

• Provide and operate the Service (profiles, matching, messaging, video chat).
• Maintain safety and integrity (fraud prevention, moderation, enforcing rules).
• Improve performance and features (analytics, debugging, testing).
• Communicate with you (service updates, security notices, support replies).
• Comply with legal obligations and enforce our Terms.

3) How We Share Information

A. With other users

Your profile is visible to other users based on your settings. Messages are visible to recipients. During calls, audio/video is shared with the other participant.

B. With service providers

We may use third-party providers for hosting, infrastructure, analytics, authentication (e.g., Google/Facebook login if enabled), communications (email/SMS if enabled), and security. They may process data only to provide services for us.

C. Legal and safety

We may disclose information if required by law, or if we believe it is necessary to protect users, the public, or Lumior, including investigating abuse, fraud, or security issues.

D. Business transfers

If Lumior is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4) Data Retention

We keep information only as long as needed to provide the Service and for legitimate business purposes (such as safety, dispute resolution, and legal compliance). If you delete your account, we will delete or anonymize your data unless we must keep certain records for legal/safety reasons (e.g., abuse reports, fraud prevention logs).

5) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

6) Your Choices and Rights

• Update your profile and account information (where available).
• Control camera/microphone/location permissions in your browser/device settings.
• Control cookies via your browser settings (some features may not work if disabled).
• Depending on your location, you may request access, correction, deletion, or portability of your personal data.

7) Children’s Privacy

Lumior is not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor is using Lumior, contact us and we will take appropriate steps.

8) Philippines Data Privacy Notice

For users in the Philippines, Lumior processes personal information in accordance with applicable privacy laws, including the Data Privacy Act of 2012 (RA 10173) and its implementing rules, where applicable.

9) Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Effective Date” and may notify you through the Service if changes are significant.

11) Contact Us